Privacy policy for Wintopia information
Who is responsible for your data
This privacy notice explains how the Wintopia information portal handles data submitted through Wintopia. The website is operated independently from the gambling operator and is intended for informational and marketing purposes. It does not provide player accounts, accept deposits or process withdrawals.
The portal is responsible for the information collected through this website. The operator of the Wintopia platform is a separate organisation and has its own processes for account registration, identity checks, payments and other player activity.
Information you send to us
You may provide contact details and message content when emailing the editorial team. We also receive limited technical information generated by your browser, including device and browser details, pages visited and referral information.
Cookies and similar technologies may record your preferences, help the site operate and provide anonymous traffic data. Where optional analytics or marketing cookies are used, consent should be requested before they are activated.
Why we process information
| Information | Reason for processing |
|---|---|
| Contact details and message content | To answer your enquiry and provide the editorial response requested |
| Technical and usage information | To keep the portal secure, understand how its pages are used and improve their operation |
| Cookie records and preferences | To remember choices and support consent management |
We rely on the following lawful bases where applicable: performance of a contract when you ask us to handle an enquiry, legitimate interests for security and website improvement, consent for optional analytics or marketing technologies, and compliance with legal obligations.
Who else receives your information
Information can be processed by hosting, analytics, advertising and other service providers that support the portal. They act under contractual instructions and only to the extent needed to provide their services. We do not sell personal information.
Some services may process information outside the UK. Where this happens, appropriate safeguards are used for international transfers. We may also disclose information where required by law or needed to protect the portal, its users or the wider public.
Your rights under UK GDPR
Subject to the applicable legal conditions, you may ask for access to your personal information or request its rectification, erasure, restriction or portability. You can also object to processing based on legitimate interests and withdraw consent where consent was the basis for processing.
To exercise a right, email [email protected]. Include enough detail for us to identify your request, and explain the right you wish to exercise. You may also complain to the Information Commissioner's Office at ico.org.uk.
How long your information is kept
Enquiry records are retained only for as long as needed to deal with the request, maintain relevant correspondence and meet our legal responsibilities. Technical records are kept according to operational and security needs. Retention periods are assessed against the purpose of each record, applicable law and any dispute that must be preserved.
Children and under-18s
This portal and its gambling-related information are intended for adults aged 18 and over (18+). We do not knowingly collect personal information from children. If you believe a child has submitted information to us, contact the editorial team so the matter can be reviewed.
Parents and guardians should use suitable parental-control software on shared devices. Gambling should never be permitted by a minor, and access to gambling services must comply with applicable age rules.
Updates to this notice
We may revise this privacy notice when the portal, its service providers or the legal requirements change. Material updates will be reflected on this page, and the version in force is the version displayed here when you use the website.
If you are unsure whether a piece of information should be shared with us, ask the editorial team before sending it. A short email with the relevant context is usually enough.
This notice is provided for information and marketing purposes only. We are not a casino operator, bookmaker or organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). For free, confidential support, please visit BeGambleAware.org.
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